Jan Gaweda
Enterprise Customer Success and strategic-account leader with decades of experience across technology, executive relationship management, revenue retention, business ownership, and complex customer environments.
Customer Success Leadership
Most recently at Lumen Technologies, Jan led post-sale strategy for 18 strategic enterprise relationships representing approximately $19 million in annualized recurring revenue.
His work included executive business reviews, success and modernization planning, renewal risk, revenue forecasting, complex escalations, and cross-functional coordination across Sales, Solutions, Delivery, Operations, Care, Finance, Legal, Product, and leadership.
Career Foundation
Earlier roles with Sprint, Comcast Business, Windstream, T-Mobile, Nextel, ATX, and Metrocall developed deep experience across enterprise networking, mobility, cloud connectivity, collaboration, managed services, sales, retention, and customer operations.
Jan also co-founded and operated Advanced Communications & Tracking, a B2B telecommunications and GPS-tracking business that grew to approximately $2.5 million in annual revenue.